Shipping & Delivery

The terms of sale listed below apply to retail sales only. To enquire about purchasing our products as a wholesaler please email us at info@leabrig.com.

Payment

Payments will be processed through Paypal. No need to open a Paypal account to pay for your order. Once redirected to Paypal, select Pay With Debit Or Credit Card and enter your payment card information.

Shipping

We ship merchandises to locations within the continental United States only. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. We do not ship to hotels, P.O boxes and Army Post Offices (APO's).

We usually ship USPS priority mail with tracking confirmation. Please email us at info@leabrig.com to request other shipping arrangements and we will provide you with a quote. We may choose at our own expense to ship your order with signature confirmation. During the checkout process you may request this free option as well. We strongly encourage you to do so as, unlike a tracking number, a signature confirmation acts as proof of delivery when shipments are reported undelivered or missing.    

Shipping time is 3 to 6 business days - in addition to processing time (2 to 6 business days unless otherwise specified).

A discounted flat shipping fee of $6.95 will apply to all orders. If you would like us to ship your order with signature confirmation please add a note requesting this option during the checkout process. Please note that this simple request is at no additional costs to you and could facilitate the tracking of packages reported undelivered or missing.

Sales Tax

Sales tax will be collected for each order shipped to the state of California.

For adjustments, refunds or questions regarding the sales tax, please contact your local State Board of Equalization.

Promotional Offers and Coupons

Unless mentioned otherwise our discount coupons are valid for a period of one (1) month from the date they are created. 

Return Policy

 We do not exchange products but if you are not satisfied with your order you can return it to us within 21 days of receiving the merchandise. Return shipping costs are the responsibility of the sender.

We do not refund the cost of gift boxes, wrapping accessories, final sales items, shipping fees and custom-made items. 

We accept a ONE-TIME return PER ORDER without a restocking fee provided that all of the returned items are packaged together and returned at the same time. Restocking fees of 20% will apply to any additional returns at a later date.

To return an item please ship the package via the carrier of your choice, with signature confirmation required. If for whatever reason the returned item(s) or order are not received by us and you are unable to provide us with proof of shipping your purchase will not be refunded.

Ship to the return address located at the bottom of the packing list or email us at leabrig66@yahoo.com.

All returned items must be in original packaging, with tags and in impeccable condition.

In most cases your refund will be processed within 10 business days but in some circumstances it may take up to 45 days for the transaction to be processed. Your refund will be made via your original payment method. 

Damaged items 

Each item we ship to you has been carefully inspected and therefore it is unlikely that one or several items arrive at destination damaged or defective. However, we understand that a package can be mishandled after it leaves our facility thus resulting in possible damage of your item(s). Within 48 hours from receiving a damaged package please follow these steps before opening the package. Past 48 hours we assume that your package was left unattended and it will compromise our ability to help you solve the issue.

- Take at least two pictures from two different angles of the damaged package.

-  Email us at info@leabrig.com with your contact info and the pictures in attachment.

-  We will instruct you on what to do next within the next 48 hours. 

Lost, missing or unclaimed packages. 

We rely solely on information provided by our carriers to determine if a package was delivered. Once it has been verified as being delivered the item(s) can not be claimed as being lost or missing.

Unclaimed packages returned to us can be claimed within 90 days from the date the order was placed. Shipping charges will apply. 

Product warrants

Warranty against manufacturing defects applies as stated in the product description. Warranty includes either repair or replacement of the items(s). The warranty does not apply to accident, abuse, cosmetic defects or misuse.

Please contact us at Leabrig66@yahoo.com before requesting warranty services. Proof of purchase must be provided in order to activate warranty services. Defective items returned to us are always shipped back to manufacturer for inspection and repair or replacement. For this reason it may take up to 60 days to provide you with a new or repaired item. 



  

Thank you!!