Refund policy
Return Window & Eligibility
All merchandise returns require prior authorization from Leabrig before being sent back.
Standard Returns
Return requests must be submitted by email to Umbrellas@Leabrig.com within 30 calendar days of delivery. To be eligible for a refund, returned merchandise must meet the conditions outlined in this Return and Refund Policy.
Product-Specific Return Terms
If a product description specifies distinct return terms, those terms will take precedence over the standard 30-day return period.
Conditions of Returns
Discretionary returns must be in their original, unused condition, with all original tags, packaging, accessories, and components included. Merchandise that does not meet these conditions will be evaluated to determine whether it is immediately suitable for resale in the condition returned. Any reduction in value resulting from use, damage, missing tags, missing packaging, or other required restoration will be reflected in the refund amount. Merchandise that cannot be resold without repair, restoration, or replacement of missing components will not be eligible for a refund.
Unauthorized Returns
Merchandise returned without prior authorization will not be processed for a refund. Any costs of returning unauthorized merchandise to the customer will be the customer's responsibility.
Return Shipping Costs and Coverage
An item's eligibility for return does not include free return shipping. Customers are responsible for return shipping costs unless Leabrig provides a prepaid return shipping label with the return authorization and instructions.
Shipping labels purchased independently by the customer are non-reimbursable.
Non-Refundable Items and Fees
- Outbound Shipping: Original shipping fees are non-refundable for standard discretionary returns.
- Final Sale & Custom Orders: Item designated as "Final Sale" or "Made-to-Order" cannot be returned or refunded.
- Processing Fees: Payment processing fees are non-refundable on customer-initiated returns, except when the order is canceled at no cost or qualifies for a full refund under Leabrig's Terms of Service, or where otherwise required by applicable law.
Exchanges
Leabrig does not offer direct exchanges. To purchase a different item, eligible merchandise must be returned in accordance with this Return and Refund Policy, and a new order must be placed separately.
Order Cancellations & Refunds
Order cancellations are governed by Leabrig's Terms of Service. Approved refunds are typically processed within five business days to the original payment method. If a refund cannot be completed to the original payment method, Leabrig will contact the customer to arrange an alternative refund method. Applicable non-refundable items and fees may be deducted from the refund.
Statutory Rights
Nothing in this Return and Refund Policy limits or excludes any rights or remedies that cannot be waived under applicable law.